1. Acceptance
These Terms of Use govern your access to and use of the Clause AI website, web application, APIs, templates, drafting tools, document workflows, exports, and related services. By accessing or using Clause AI, you agree to be bound by these terms.
If you are using Clause AI on behalf of a company, firm, or other organization, you represent that you have authority to bind that organization to these terms, and references to 'you' include that organization.
2. Eligibility and Accounts
You must be at least 18 years old and legally capable of entering into a binding agreement to use Clause AI. You agree to provide accurate information, keep your credentials confidential, and promptly notify us if you suspect unauthorized account activity.
You are responsible for all activity that occurs under your account, including activity by users you authorize, subject to any rights you have under applicable law.
3. Clause AI Is Not a Law Firm
Clause AI is a software product that assists with contract drafting, editing, organization, and workflow. Clause AI is not a law firm, does not provide legal representation, and does not create an attorney-client relationship, fiduciary relationship, or professional-duty relationship with you.
Content generated or surfaced through the platform is for general drafting assistance only. It is not legal advice and should not be treated as a substitute for advice from a qualified attorney or other suitably licensed professional.
4. AI Outputs and Your Responsibility
AI-generated outputs can be incomplete, inaccurate, outdated, biased, or unsuitable for your specific facts, jurisdiction, or regulatory setting. You are solely responsible for reviewing, validating, and approving all prompts, edits, contracts, templates, signatures, and final documents before use, signature, filing, or reliance.
You must obtain independent legal review where the matter is material, regulated, high-risk, disputed, cross-border, employment-related, consumer-facing, or otherwise requires professional judgment.
5. User Content, Collaboration, and Signatures
You retain ownership of the content, documents, files, prompts, and other material you submit to Clause AI. You grant us a non-exclusive, worldwide, royalty-free license to host, store, reproduce, transmit, reformat, analyze, and otherwise process that content as necessary to operate, secure, support, and improve the service.
If you invite collaborators, you are responsible for ensuring you have authority to share the draft and related information with them. If you use signature workflows or insert signature blocks, you remain responsible for authority, identity, consent, execution validity, and compliance with applicable electronic-signature and evidence rules.
6. Acceptable Use Restrictions
You may not use Clause AI in a way that is unlawful, fraudulent, deceptive, abusive, infringing, security-threatening, or harmful to us, other users, or third parties.
- Upload or process information unless you have the right and lawful basis to do so.
- Use the service to create misleading, illegal, defamatory, discriminatory, or infringing documents or advice.
- Attempt to reverse engineer the service, extract prompts or hidden instructions, bypass access controls, scrape the service at scale, or interfere with availability or security.
- Introduce malware, exploit vulnerabilities, or test the service in a way that creates operational or legal risk without written permission.
- Use outputs without appropriate human review where personal rights, legal obligations, employment, regulated services, or significant commercial risk are involved.
7. Fees, Trials, and Billing
Certain features require a paid plan, export credits, or a subscription. Fees, trial terms, billing cadence, and included usage are described on the pricing pages or checkout flows presented at the time of purchase.
Recurring subscriptions may be canceled at any time through the account settings flow we make available or through the applicable billing portal. Cancellation stops future renewals, and paid access continues until the end of the current billing period unless we state otherwise at the time of cancellation.
We do not offer routine refunds for already billed subscription periods or for export credits that have been used. We may review and issue full or partial refunds for duplicate or incorrect charges, failed provisioning of paid access, or where a refund is required by applicable law. Payment processing is handled by third-party providers such as Paystack, and your use of those payment services is subject to their own terms and notices.
8. Intellectual Property
Clause AI and its related software, workflows, visual design, templates, branding, and service content are owned by Clause AI or its licensors and are protected by intellectual property laws. Except for the limited rights expressly granted in these terms, no rights are transferred to you.
If you send feedback or suggestions, you grant us a perpetual, irrevocable, royalty-free right to use that feedback for any lawful purpose without restriction or compensation.
9. Third-Party Services
Clause AI depends on third-party providers for infrastructure, authentication, payment handling, storage, and AI processing. We are not responsible for the independent acts, omissions, products, policies, or downtime of those third parties, except to the extent required by law.
10. Availability, Changes, and Beta Features
We may update, suspend, limit, or discontinue any feature, template, integration, pricing element, or workflow at any time. We may also designate parts of the service as beta, preview, or experimental, and those features may be less stable or fully supported.
We do not guarantee uninterrupted availability, specific response times, error-free output, or continued availability of any template, integration, or model configuration.
11. Privacy and Confidentiality
Our handling of personal information is described in the Privacy Policy. You acknowledge that documents and prompts submitted through the platform may be processed by third-party providers where necessary to provide the requested functionality.
You are responsible for deciding what information to upload. If your matter requires heightened confidentiality, regulated-data controls, or bespoke secrecy arrangements, Clause AI may not be suitable without additional safeguards and independent legal review.
12. Disclaimers
To the maximum extent permitted by law, Clause AI is provided on an 'as is' and 'as available' basis. We disclaim all warranties, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, availability, and legal sufficiency.
We do not warrant that outputs will be enforceable, compliant, accurate, complete, secure for your intended use, or suitable for any transaction or dispute.
13. Limitation of Liability
To the maximum extent permitted by law, Clause AI and its affiliates, officers, employees, contractors, and licensors will not be liable for any indirect, incidental, special, punitive, exemplary, or consequential loss, or for any loss of profits, revenue, goodwill, data, opportunities, or business interruption arising from or related to the service.
To the maximum extent permitted by law, our aggregate liability for all claims arising out of or relating to the service or these terms will not exceed the greater of the amount you paid to Clause AI for the service in the 12 months before the event giving rise to the claim, or ZAR 1,000.
Nothing in these terms excludes or limits liability to the extent such exclusion or limitation is prohibited by applicable law.
14. Indemnity
You agree to indemnify, defend, and hold harmless Clause AI and its affiliates, officers, employees, contractors, and licensors from and against claims, liabilities, damages, losses, and expenses arising out of or related to your content, your use of the service, your breach of these terms, your violation of law, or your infringement of any third-party rights.
15. Suspension and Termination
We may suspend or terminate your access, remove content, or limit functionality if we reasonably believe that you breached these terms, created legal or security risk, failed to pay applicable fees, or used the service in a way that could harm Clause AI, other users, or third parties.
On termination, your right to use the service ends immediately, but provisions that by their nature should survive will continue to apply, including ownership, disclaimers, liability limits, indemnity, and dispute provisions.
16. Governing Law and Disputes
These terms are governed by the laws of the Republic of South Africa, without regard to conflict-of-law principles. Subject to any mandatory rights you may have under applicable law, you agree that the courts of South Africa will have exclusive jurisdiction over disputes arising out of or relating to these terms or the service.
17. Changes and Contact
We may update these Terms of Use from time to time. If we make a material change, we may provide notice through the website, app, or email. Your continued use of the service after the updated terms become effective constitutes acceptance of the revised terms.
Questions about these terms can be sent to info@clauseai.co.za.
Questions
For legal-document questions about the platform terms or privacy notice, contact info@clauseai.co.za.
